SlotLounge Privacy Policy

At SlotLounge, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we at SlotLounge Casino collect, use, store, and safeguard your information when you visit our website, register an account, or use any of our gaming services. By using SlotLounge Casino, you agree to the practices described below.

Who We Are

Our SlotLounge platform is operated by Stable Tech N.V., a company registered in Curaçao (registration number 160129, Scharlooweg 39, Willemstad), and licensed under the Curaçao Gaming Authority, licence No. OGL/2024/161/0191. We at SlotLounge are responsible for the processing of your personal data in connection with your use of our website and services.

Information We Collect

When you register at Slot Lounge or continue to use our services, we collect various categories of information to provide you with a safe and personalised gaming experience.

• We gather identity data such as your full name, date of birth, nationality, and gender during registration.
• We collect contact details including your email address, phone number, and residential address.
• We record financial information such as your payment method details, transaction history, deposit and withdrawal records.
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and loyalty points earned.
• We store technical data such as your IP address, device type, browser type, and login timestamps.
• We may collect verification documents, including ID cards, proof of address, and payment verification where required by our Know Your Customer (KYC) procedures.

How We Use Your Information

Here at SlotLounge, we use your personal data for a range of legitimate purposes connected to operating our casino and providing our services responsibly.

• We use your data to verify your identity and comply with anti-money laundering and KYC obligations.
• We process your information to manage your account, deposits, withdrawals, and bonus eligibility.
• We analyse your gaming activity to detect fraud, prevent abuse, and ensure fair play across our games.
• We use your contact details to send you important account notifications, promotional offers, and updates about our Loyalty Program and VIP Club.
• Our SlotLounge Casino team may use your data to improve our website, customer support, and overall gaming experience.
• We rely on your data to comply with legal and regulatory requirements imposed by our licensing authority.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal obligations as a licensed operator, our legitimate interests in preventing fraud and improving our services, and, where applicable, your consent for marketing communications.

Sharing Your Information

At SlotLounge Casino, we do not sell your personal data to third parties. However, we may share your information with trusted partners in specific circumstances.

• We share data with payment providers to process your deposits and withdrawals, including Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency processors.
• We may disclose information to regulatory authorities, such as the Curaçao Gaming Authority, upon lawful request.
• We work with identity verification services to confirm your age and identity in line with KYC requirements.
• We may share data with IT service providers who support our website infrastructure, security, and software systems.
• Our VegasHero-style approach to transparency means we will never share your data for purposes unrelated to our services without your consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience at SlotLounge. These tools help us remember your preferences, analyse site traffic, and personalise content. You can manage your cookie preferences through your browser settings at any time. For more details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting, and regulatory requirements. Once your account is closed or data is no longer needed, we securely delete or anonymise it in accordance with applicable laws.

Data Security

We at SlotLounge Casino take data security seriously and implement industry-standard measures to protect your personal information from unauthorised access, loss, or misuse.

• We use encryption technologies to protect sensitive data during transmission.
• We restrict access to personal data to authorised employees only.
• We regularly review and update our security protocols to address emerging risks.
• We store financial and verification documents in secure, access-controlled systems.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to respecting these rights and will respond to your requests in a timely manner.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request the deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain types of data processing.
• You may withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact our support team at support@slotlounge.com, and we will assist you promptly.

Restricted Jurisdictions and Age Verification

Our services are not available to residents of certain restricted countries, and we require all players to be of legal gambling age. We verify your age and location during the registration and withdrawal process to ensure compliance with our licensing obligations. Bonuses offered by SlotLounge Casino are also unavailable to players from Sweden and Finland, as outlined in our Terms and Conditions.

Third-Party Links

Our website may contain links to third-party websites, including payment providers and game developers. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before sharing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through Live Chat, available 24/7, or via email at support@slotlounge.com. We at SlotLounge are always ready to address your privacy concerns and ensure your trust in our platform.